Care facility placed under special supervision following inspection

A care facility supporting individuals with learning disabilities has been placed under special measures following a recent inspection by the Care Quality Commission (CQC).

The October review revealed that the standard of care at Clubworthy House in Cornwall had fallen short of expectations. The report highlighted that the management had fostered a closed environment where residents were not always treated with dignity and respect. Allegations were reported that residents had been subjected to shouting and aggressive behavior.

Nos Nom, the operator of the home since 2008, strongly disputed the CQC's conclusions, questioning the methodology behind the inspection report.

The CQC stated that the inspection was triggered by concerns over the safety and quality of care for residents. At the time, the home accommodated two individuals. Inspectors noted that previously rated as outstanding, the quality of care had declined, with breaches found in four key areas: safeguarding, staffing, person-centred care, and management.

Stefan Kallee, Deputy Director of Operations for Devon at the CQC, commented that the leadership had permitted a culture where residents' dignity was not prioritized. He reported that inspectors received multiple serious complaints, including leaders shouting at residents and using aggressive language.

Staff indicated they had witnessed such behavior but felt unable to challenge management. Despite existing policies, the home had failed to report or independently investigate the allegations.

Inspectors also found that meal planning lacked flexibility and did not fully accommodate individual preferences. "Health and social care services must ensure safety, choice, dignity, and independence for people with autism or learning disabilities," Mr. Kallee said. "It is unacceptable that residents were denied these basic rights."

The CQC is closely monitoring the home to ensure safety while improvements are made and additional regulatory measures are pursued.

A spokesperson for Nos Nom stated that the report relied heavily on claims from a small group of former staff and ignored positive feedback from current employees. The company intends to challenge the findings through a formal tribunal.

The operator affirmed that all staff receive annual safeguarding training, with regular discussions during team meetings. They also noted that no prior complaints regarding aggressive behavior had been reported before the inspection.

Clubworthy House continues to operate in line with CQC guidance and remains committed to providing meaningful activities and planned outings for residents while the tribunal process is ongoing.

Author: Harper Simmons